If you have a question for us then please look through our Frequently Asked Questions below. If you can't find the answer that you need, then please contact us.
Are hot tubs expensive to run?
The costs to run a hot tub can vary from product to product and also depends on how much a tub is used and the environment the tub is kept in. Jacuzzi® hot tubs feature many energy saving features that keep running costs to a minimum. Visit Hot Tub Energy Efficiency
to find out more.
How do l sanitise my whirlpool system?
Using Jacuzzi For You sanitising solution pour 50ml of solution into the bath. Switch on the sanitising system and leave running for 10 minutes. Switch off the system & leave for 1 minute. Switch on the system again for an a additional 1 minute. Switch off & drain.
Alternatively put solution into automatic dispenser and follow manufacturers instructions
How long will the whirlpool system run before automatically switching off?
How often should a sanitise the whirlpool system?
I have been told that water stays in a hot tub all of the time. Is this true and how do you keep it clean?
Hot tubs are different to baths in that you do not empty them after each use. Hot tub owners typically change their water 4 times per year, although this can vary depending on usage and environment. We have a comprehensive guide to maintaining your water including advice on how to carry out water hygiene checks and cleaning regimes. Visit Managing Your Water
to find out more.
I would like to buy a hot tub but I don’t know where to start!
Making a lifestyle investment as you are doing requires a considered approach and we are there to help you every step of the way. Years of experience has helped us to understand many aspects of the hot tub buying process. We have collated this into a Hot Tub Buyers Guide which we hope you will find very useful. If you have any questions why not contact us.
I am interested in buying a hot tub but I need some inspiration on how to fit it into my space, can you help?
We are lucky to have strong relationships with our Jacuzzi® authorised retailers, they love to send us pictures of their most recent installations. We even offer a prize for the best ones each year, our retailers can be very creative so you can always ask them for advice, visit our retailer locator
to find your closest showroom.
This is an investment for me, how can I be assured that my money is being well spent?
Jacuzzi® brand is not just a name, we are a global business and in the UK we have our own sales office, consumer after care team and a team of service engineers. All products are supported by our own manufacturer’s warranty, we are the manufacturer. The retailers that we work with are trusted to develop and maintain a relationship with you, however once you buy a Jacuzzi® hot tub you have a relationship with Jacuzzi® brand, you are part of the family! Visit Jacuzzi Hot Tub Quality Features
to find out more about why you can trust our products.
What makes your hot tubs different to anybody else’s?
Aside from our strong brand heritage
we have a history of listening to our customers, we pride ourselves on the fact that we started because of a family need and for almost 60 years we have continuously improved and refreshed our product range. Visit why our customers love Jacuzzi® hot tubs
page and discover not only the reasons our customers chose us, but also read some of their testimonials, don’t just take our word for it!
Where can l purchase sanisitising liquid?
What electrical requirements are there for a whirlpool bath?
A standard domestic 13amp supply except in the case of the Aura or Aquasoul products when they have a water heater fitted, in which case a 20amp supply is required.
The On/Off button flashes on the control panel on my whirlpool bath?
This means the power has tripped. For whirlpool baths manufactured from 2004 onwards, press and hold down the on/off switch for approximately 5 seconds to enable the bath to reset itself. For baths manufactured prior to 2004 please contact us.
Why is my bath not working?
Check whether there is power going to the bath.
When the start button is pressed can you hear a beep? If there is power, when turned on all our whirlpools and steam cabinets will beep.
If the bath has been turned on and it beeps but nothing else happens a likely fault is the level sensor has fallen off, we can send an engineer or if you prefer, you can simply re attach the sensor to the side of the bath. The sensor should usually be slightly higher than the top of the jet.
Why is the whirpool system not working even thought my bath is on?
If the bath is beeping it may be that there is not enough water in the tub - the water should be above the jets for the whirlpool system to function. Also check the position of the water level sensor as if it is positioned too high and the water does not reach the sensor the whirlpool system will not function.
If there is a buzzing noise like a wasp buzzing it is likely to be the solenoid valve opening the suction inlet to allow water to flow through the pipes - this is perfectly normal. The solenoid valve is like a trap door which opens when the whirlpool system is turned on, it is a hygiene device which prevents water from going through the pipes when the whirlpool is not in use.
I you heard a whirring noise and then the pump cut out, it is highly likely to be the capacitor - we will need to send an engineer to replace this part.
If the pump is running but nothing is coming out of the jets, the breather valve attached to the pump could need replacing. When the valve is faulty it causes an airlock which stops the jets from working.