Warranty

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Ensuring your hot tub is well protected throughout its lifetime is critical and often overlooked and remember the warranty is only as good as the company’s ability to stand behind it.

Essentials Of A Warranty

When looking at the warranty of a hot tub, it should contain the following:

  • Shell Warranty: that protects against structural damage, cracks that cause water loss and protects the exterior of the shell surface against blistering, peeling, cracking, fading or delaminating
  • Plumbing Warranty: protects against leaks in the plumbing components
  • Equipment Warranty: protects the equipment and controls in the hot tub

What Are The Warranty Limitations?

We also recommend reading the small print to look for the following:

  • Excluded Parts: Are there any, if so what are they
  • Pro-rata Charges: Some warranties may only cover a proportion of the parts and labour over the years meaning that you may have to pay a proportion of the cost which may increase as the age of the hot tub increases
  • Deductibles: Some warranties may cover the complete cost of the parts throughout the warranty, however may still charge for labour after the first year

Ask Questions

Whilst shopping for you hot tub, we suggest asking the following questions:

  • Does the hot tub have a warranty that covers all structural areas and components?
  • Does the warranty cover an acceptable period of time?
  • Are there any exclusions to the warranty?
  • Will you be fully covered throughout the warranty or is it pro-rata?
  • Is there a labour charge after the first year?
  • Is the manufacturer well know and be able to stand behind their warranty?
  • Does the dealer have a direct relationship with the manufacturer?
  • Will the dealer provide technical support for repairs?
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